jibaji is committed to providing a safe, fair, and enjoyable experience for every player in Bangladesh. Our responsible gaming programme gives you the tools and information you need to stay in control of your gambling at all times.
Our Commitment to Players
At jibaji, we believe that gambling is a form of entertainment — not a way to make money, solve financial problems, or escape from personal difficulties. For the vast majority of our players, betting on cricket, enjoying casino games, or spinning the reels on slots is a fun and social activity. We want to keep it that way.
Responsible gaming is not an afterthought at jibaji — it is built into the core of how we operate. We provide practical tools that let you set your own limits, take breaks when needed, and seek help if gambling ever stops feeling like fun. Every player on jibaji.app has access to these tools free of charge, at any time.
If at any point you feel that your gambling is becoming a problem — whether it is affecting your finances, your relationships, or your mental wellbeing — we urge you to use jibaji's responsible gaming features immediately and to reach out to our support team. Help is always available.
jibaji is strictly an adults-only platform. You must be at least 18 years of age to register an account, make a deposit, place a bet, or play any casino game on jibaji.app. This is a non-negotiable requirement and applies to all players in Bangladesh without exception.
jibaji employs age verification checks at the point of registration and during the KYC process. Where there is any reasonable doubt about a player's age, the account will be suspended immediately and all funds frozen pending age verification. Accounts confirmed to belong to under-18 players will be permanently closed.
Player Protection Tools
jibaji offers a full suite of responsible gaming tools that you can activate at any time from your account settings or by contacting our support team. These tools are designed to help you maintain control and set boundaries that suit your personal situation.
Set a daily, weekly, or monthly cap on the total amount you can deposit into your jibaji account. Once your chosen limit is reached, no further deposits can be made until the limit period resets. You can lower your limit at any time with immediate effect. Increasing a limit takes 24 hours to take effect, giving you a built-in cooling-off window.
Set a cap on the total amount you are willing to lose over a defined time period. If your net losses reach the limit you have set, your account will be automatically restricted from further betting and gaming activity for the remainder of that period. This is one of the most effective ways to stay in control of your gambling spend.
Set a maximum duration for each gaming session. When your session limit is reached, jibaji will display a clear notification and automatically end your session. This feature is particularly useful for players who find that time passes quickly during in-play cricket betting or casino game sessions.
Take a short break from jibaji by activating a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account will be suspended — you will not be able to log in, deposit, or place bets. This feature is ideal if you feel you need a brief pause without committing to a longer exclusion.
If you feel your gambling is out of control, you can request a self-exclusion for a period of 6 months, 1 year, 2 years, or permanently. Once activated, your jibaji account will be fully closed for the chosen period, and you will not be permitted to open a new account. Self-exclusion cannot be reversed before the exclusion period expires.
View a full history of your betting and gaming activity, including total amounts deposited, withdrawn, wagered, and won or lost over any period. Having a clear picture of your gambling activity is an important first step in identifying patterns that may indicate a problem.
Know the Warning Signs
Problem gambling can develop gradually and may not be immediately obvious — even to the person experiencing it. jibaji encourages all players to regularly check in with themselves and to be honest about how gambling is affecting their life. Below are some of the most common warning signs.
Do you spend more money on gambling than you originally intended, or more than you can comfortably afford to lose?
Do you find yourself thinking about gambling frequently — replanning bets, replaying past losses, or looking forward to your next session more than other activities?
Have you tried to cut back or stop gambling but found it difficult or impossible to do so?
Do you gamble to escape from stress, anxiety, loneliness, boredom, or difficult personal situations?
Have you lied to family members, friends, or colleagues about how much time or money you spend on gambling?
Have you borrowed money, sold possessions, or used funds set aside for essential expenses (rent, bills, food) in order to gamble?
Do you find yourself chasing losses — placing larger bets or continuing to play in an attempt to win back money you have already lost?
Has gambling caused arguments or tension in your relationships with family members or close friends?
Our Responsible Gaming Principles
Every new jibaji account is subject to age verification. We use KYC checks including National Identity Card review to confirm that all players are aged 18 or above before granting full account access and the ability to make deposits.
Responsible gaming tools at jibaji are player-led. You decide your own deposit, loss, and session limits based on your personal financial situation. jibaji enforces those limits automatically — no manual willpower required once a limit is set.
jibaji's platform monitors player behaviour patterns for indicators of problem gambling — such as extended session times, rapidly increasing bet sizes, or frequent late-night activity. Where these patterns are detected, our team may proactively reach out with responsible gaming reminders.
Our customer support team is trained to handle responsible gaming requests with sensitivity and discretion. Whether you want to set a deposit limit, take a time-out, or explore self-exclusion options, you will be treated with respect and your request will be processed promptly and confidentially.
Complete transparency about your activity is a cornerstone of responsible gaming at jibaji. Full betting history, session logs, and financial transaction records are always available in your account dashboard, giving you an honest picture of your gambling behaviour.
Once a self-exclusion is in place, jibaji immediately removes the affected player from all marketing lists. You will not receive bonus offers, promotional emails, or any other jibaji communications designed to encourage you to return to the platform during your exclusion period.
Getting Help
If gambling is causing you distress, financial hardship, or relationship problems, taking action sooner is always better than waiting. Here is a straightforward process for getting help through jibaji and beyond.
Recognising that gambling has become a problem is the most important first step. If you answered yes to two or more of the self-check questions on this page, or if someone close to you has expressed concern about your gambling, take those signals seriously.
Log in to your jibaji account and navigate to Account Settings > Responsible Gaming, or email [email protected] to request an immediate account suspension. You can request a cooling-off period of as little as 24 hours or a full self-exclusion of up to several years. Our team will action your request without delay.
Sharing your situation with a trusted family member or friend in Dhaka, Chittagong, Sylhet, or wherever you are based in Bangladesh can make a significant difference. Isolation tends to make problem gambling worse. A supportive conversation is a meaningful step toward recovery.
If you feel your gambling problem requires professional support, please speak to a licensed mental health professional or counsellor. Professional guidance is available for gambling-related issues in Bangladesh. Your GP or a mental health clinic in your district is a good starting point.
Consider speaking to your bank about blocking transactions to gambling sites, removing bKash or Nagad wallet links from your account, or asking a trusted family member to help you manage your finances during your recovery period. Removing easy access to funds used for gambling is a proven practical measure.
Our responsible gaming support team is available 24 hours a day, 7 days a week, including during Eid, Durga Puja, and all public holidays. We are here to help — not to judge.
Email:
[email protected]
Subject Line:
"Responsible Gaming Request"
Response Time:
Within 1 hour for urgent exclusion requests. General enquiries within 24 hours.
Time Zone:
Bangladesh Standard Time (BST, UTC+6)
All responsible gaming requests are handled with strict confidentiality. Your account information and the nature of your request will not be shared with any third party except as required by law.
Healthy Gambling Habits
For players who enjoy jibaji's cricket betting and casino games as a form of entertainment, these practical guidelines will help ensure that gambling stays a positive part of your leisure time.
Decide in advance how much you are comfortable spending on jibaji in a given week or month. Treat that amount like the cost of entertainment — once it is spent, your session is over. Never gamble with money you need for rent, bills, or daily expenses.
The house always has a mathematical edge over time. Approach cricket betting and casino games at jibaji as entertainment with a cost, just like cinema tickets or a sports event. A win is a bonus — not an expected return.
Use jibaji's session time limit feature or simply set an alarm on your phone. Taking regular breaks — stepping away from the screen, having a meal, or spending time with family — helps you keep a healthy perspective on your gambling activity.
Avoid opening jibaji when you are feeling anxious, upset, stressed, or under the influence of alcohol. Decisions made in an emotional state are rarely rational, and gambling in those moments significantly increases the risk of chasing losses or overspending.
Chasing losses — placing bigger bets to recover money already lost — is one of the most harmful gambling behaviours. If you have reached your budget for the day, close your jibaji session. The next BPL match or casino session can wait.
A healthy approach to gambling means it occupies a small, defined space in your life alongside family time, work, exercise, and social activities. If you find jibaji displacing other important activities, use the time-out feature to restore balance.
Ready to enjoy cricket betting, slots, and casino games the right way? Set your limits, play within your means, and remember that jibaji's support team is always here if you need us.