jibaji Frequently Asked Questions

You must be at least 18 years old to register and play on jibaji. This is a strict requirement that applies to all players in Bangladesh without exception. jibaji verifies player ages during the KYC process and will permanently close any account found to belong to a person under 18.

jibaji requires a valid government-issued photo ID for KYC verification — typically your National Identity Card (NID) or passport. You may also be asked to provide a recent utility bill or bank statement as proof of address. KYC documents should be submitted through the verification section of your jibaji account dashboard.

jibaji typically completes KYC verification within 24 to 48 hours of receiving your documents. During busy periods the process may take up to 72 hours. You will receive a notification to your registered email or mobile number once your verification is complete. Withdrawals above certain thresholds require a completed KYC before processing.

To reset your jibaji password, click the "Forgot Password" link on the login page and enter your registered mobile number or email address. You will receive a one-time password (OTP) or a reset link within a few minutes. Follow the instructions to set a new password. If you do not receive the OTP, check your spam folder or contact support at [email protected].

No — jibaji strictly permits one account per player. Operating multiple accounts is a violation of jibaji's Terms and Conditions and may result in the closure of all associated accounts and the forfeiture of any pending balances. If you have accidentally created a duplicate account, contact support at [email protected] immediately to resolve the situation.

To place a cricket bet on jibaji, navigate to the Cricket section from the main menu. Browse available matches — BPL, IPL, T20 World Cup, and international fixtures — and click on the match you want to bet on. Select your market (match winner, top batsman, total runs, etc.), enter your stake in BDT, and confirm your bet slip. Results are settled automatically once the match outcome is confirmed.

jibaji offers a wide range of cricket betting markets including match winner, toss winner, top batsman, top bowler, total runs over/under, method of first dismissal, number of sixes, and live in-play betting. Coverage extends to BPL, IPL, ICC T20 World Cup, ODI World Cup, Asia Cup, and bilateral series involving the Bangladesh Tigers.

Yes — jibaji.app is fully optimised for mobile browsers on both Android and iOS devices. You do not need to download a separate app; simply open jibaji.app in your mobile browser (Chrome, Safari, or any modern browser) and you have access to the full range of cricket betting markets, slots, live casino games, and account management features.

All casino games on jibaji are provided by regulated third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Spribe. These providers use certified random number generators (RNGs) audited by independent testing laboratories. jibaji does not modify game outcomes and has no ability to do so — the RNG operates entirely on the provider's side.

RTP stands for Return to Player — it is the percentage of total wagered money that a slot game pays back to players over a large number of spins, expressed as a theoretical long-term average. Most slots on jibaji from providers like Pragmatic Play and NetEnt have RTPs ranging from 94% to 97%. Individual game RTPs are published by each game provider and can usually be found in the game's information panel.

jibaji operates as a secure online platform using SSL/TLS encryption to protect all data transmitted between your device and jibaji.app. Your personal information, payment details, and account credentials are encrypted and stored securely. jibaji employs two-factor authentication options, fraud detection systems, and strict KYC procedures to protect player accounts from unauthorised access.

jibaji collects only the personal data necessary to provide its services and complies with applicable data protection standards. Your data is never sold to third parties. It is shared only with payment processors (bKash, Nagad, Dutch-Bangla Bank, BRAC Bank) and identity verification providers as needed to process transactions and comply with KYC obligations. Full details are in jibaji's Privacy Policy.

If you feel gambling is becoming a problem, you can request a self-exclusion directly through your jibaji account under Settings > Responsible Gaming, or by emailing [email protected] with the subject line "Self-Exclusion Request". jibaji offers cooling-off periods from 24 hours up to permanent exclusion. All self-exclusion requests are actioned promptly and treated with complete confidentiality.

jibaji's customer support team is available 24 hours a day, 7 days a week. You can reach us by email at [email protected]. For account-related queries, include your registered username and a description of the issue. The support team operates on Bangladesh Standard Time (BST, UTC+6) and aims to respond to all enquiries within a few hours.